Returns & Exchanges

Damaged, wrong or faulty items

Please check your parcel when it arrives. If an item is damaged, faulty or not what you ordered, message us on WhatsApp within 7 days of delivery with your order number and a clear photo or short video. We will arrange a replacement or exchange. If the item is not available, we will refund you.

Opened and personal-care items

For hygiene reasons, opened feeding items, skincare products and perfumes cannot be returned unless they are faulty or damaged on arrival.

Change of mind

If you changed your mind about an unused item in its original packaging, message us within 7 days. We will look at each request, and the delivery cost of a change-of-mind return is paid by the customer.

Refunds

Because orders are Cash on Delivery, approved refunds are sent to a bank or mobile wallet account you give us.

How to start

• Message us on WhatsApp with your order number.
• Send a photo or video showing the problem.
• We will reply with the next steps.